🔐 Privacy Policy – Connex Building Group

Last Updated: July 2025

At Connex Building Group, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to handling your information with transparency, security, and respect for your rights.

📄 1. Introduction

Connex Building Group is a Sydney-based, family-owned and operated multi trade building company. We provide residential and commercial building services including renovations, extensions, fit-outs, insurance repairs and ongoing property maintenance. In delivering our services, we may collect personal information from customers, leads, and website visitors. This Privacy Policy outlines how we manage and safeguard that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of building, renovation or repair service required
• Estimated start date or urgency of works
• Notes, images, or plans submitted through our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g., Google Search, Facebook Ad, Instagram post)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided fields such as your name, contact details, and service requirements to respond promptly to your enquiry.

🎯 3. How We Use Your Information

• Respond to quote and service enquiries
• Arrange inspections, consultations or site visits
• Provide updates regarding your project
• Improve our website, services and customer experience
• Comply with Australian legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to deliver the building services you request
• Legitimate Interest – to improve service quality and communication
• Legal Obligation – to meet taxation and record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may only be shared with:

• Authorised Connex Building Group staff involved in quoting or project delivery
• Trusted third-party service providers (e.g., Google, Meta, CRM and email systems)
• Website, analytics and advertising partners acting on our behalf

We do not disclose your information to unrelated third parties for independent marketing purposes.

🛡️ 6. Data Security

• Secure HTTPS website encryption
• SSL-protected online forms
• Password-protected internal systems
• Access limited to authorised personnel only

If a data breach occurs, we will notify affected individuals and relevant authorities in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access the personal information we hold about you
• Request correction of inaccurate or outdated details
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tools such as Google Analytics and Meta Pixel to:

• Understand website performance and visitor behaviour
• Enhance user experience and functionality
• Measure effectiveness of advertising campaigns

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When interacting with Connex Building Group through third-party platforms, please review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

📬 11. Contact Us

For questions or privacy-related enquiries, please contact:

Connex Building Group

📧 Email: info@connexbuildinggroup.com.au
📞 Phone: 0404175175
🌐 Website: www.connexbuildinggroup.com.au